RETURNS & REFUNDS

Returns:

Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot, unfortunately, offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. The item must also be in its original packaging.

Items that cannot be returned:
- Gift cards

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

In certain situations, only a partial refund will be granted (if applicable).
- The item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.

- The item is returned after 30 days.

Defective product:

If a product turns out to be defective, we must be notified immediately, the product returned, and you will receive a non-defective product/refund.

Defects must be reported within 2 years for an exchange/refund.

Refunds (If applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received the item you returned. We will also notify you of the approval or rejection of your refund.
If a refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is usually some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at Danielingigardarsson@gmail.com.

Sale items (if applicable)

Only items purchased at full price can be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Danielingigardarsson@gmail.com and send your item to: Ingling, Vínlandsleið 12, Reykjavík 113 Iceland.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the item has been received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order sent to themselves to give to you later, we will send a refund to the gift giver and they will be informed of your return.

Shipping

To return your product, you should mail your product to: Ingling, Brúarfljót 2, Mosfellsbær 270

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 9000 ISK, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.